You are receiving a software update. Wait 30 seconds and then reconnect the power cable to the unit and the power source. See Robertshaw thermostat error code e2 or other numbers on the display? If your connection to Shaw Direct On Demand has been lost, please check the following: Note: Rebooting your receiver may cause a loss of your Guide data for up to an hour.If none of the above troubleshooting steps allow you to connect to Shaw Direct On Demand, please call technical support for further troubleshooting steps. These errors can also be seen when the receiver is not authorized for VOD access. Check the line for any splitters or couplers which look disconnected, unnecessary, or burnt out. Sports blackouts are put in place by sports leagues and are completely beyond the control of Shaw Direct or other television providers. Unscrew the coaxial cable connection from the … Error Code 1004 occurs when your TV box is attempting to stream MPEG4 High Definition (HD) content in an area that is not yet MPEG4 compatible. Enter your location for accurate product availability. Your screen is filled with numbers and timers. If there is something blocking your dish, such as a large tree or your neighbour’s newly renovated home, this may be preventing your dish from operating properly. If this message persists, check your connectivity or contact customer support. Shaw Direct On Demand content is only available within Canada. If this is not the case, please try again. Video on Demand connection troubleshooting tips, How to connect your receiver and modem with Ethernet cable, Internet connectivity is not detected. If this message persists, there may be an On Demand outage. Replace telephone handset. This is the standard message that will be displayed when the receiver is not connected to the internet. Now it doesn't matter what I try to do I get a null response coming back. This article details the ten most popular codes. If this message persists, there may be a configuration issue. But in the off chance that your browser cache is responsible for this error, follow the steps of clearing your browser cache. Attention! Your satellite system is not connected properly. You are not currently subscribed to this channel, This program has been locked by your current user settings, This program has been blacked out in your area, Troubleshooting satellite receiver not authorized or not subscribed errors, Troubleshooting tips for intermittent satellite signal. Unscrew the coaxial cable connection from the back of the TV box. If this message persists, there may be a configuration issue. Follow these steps to troubleshoot the following error codes: 33330, 33319, 33344, 33405, 33419, or 33629. Enter your location for accurate product availability. You tune to a channel and a message appears on-screen that says: "This program has been locked by your current user settings…". Please try again. Call routing depends on your Call Forward Busy setting: CFB off: calls to the hunt group receive busy treatment. 400, 401, 402, 403, 404, 500, 501, 502 and 503. For more help, please visit www.shawdirect.ca/vod on your computer. If you are connected with a powerline bridge, ensure that both your receiver has a tight connection as well as the powerline bridge connected to your modem. Message 3 of 6 (130,395 Views) Any problem communicating with the DRM server. You tune to a channel and your television only displays a black screen with a text banner that says: "Attention. An unexpected VOD error has occurred. Error codes 13402, 22474 or 22484 indicate an account-related issue. Order the channel: Visit the Store section on, Refresh your services: The services on your Shaw Direct satellite receiver may have been interrupted due to a power outage or other error. Start troubleshooting at the connection between the receiver and home router. The receiver is connected to the Shaw On Demand servers successfully, but we're not able to return the requested data. Detach the power cable from the back of the unit, and from the wall outlet or power bar. Understanding these on-screen error messages can help troubleshoot common technical issues to help ensure that you can access Video On Demand content when you need to. Leave unplugged for 30 seconds and plug back in. Error messages can appear when you are trying to access Shaw On Demand content. Please check back later, or visit www.shawdirect.ca/vod to view the packaging and availability window for this title. This can appear if you have attempted to access VOD immediately after rebooting the receiver, and the Guide is not yet available. Attention! Incoming connections are validated against a 3rd-party industry standard database to determine the approximate location of the IP address. If you are impacted by an outage, please wait and try to access Shaw On Demand again later. Enter extension of phone on which call is to be parked. You may need our technical support agent to resolve this issue. This issue typically occurs when you have ordered HD content through the online store (found at vod.shaw.ca) for streaming through your TV box, stopped the content, and then attempted to resume it at a later time. Your speed test will show if you have sufficient bandwidth to order standard definition (SD) or high definition (HD) content. Please try again. The service is off. The service is on. This has been happening for days...we have just recently had, Ok this was solved by Shaw personnel...they just had to flip a switch and activate, I get a message unable to load...for 5 days now...and no help from shaw...guess it's nor a priority right now. Sign in to My Shaw and check that your bill and account are up-to-date. Please verify your DSR is connected to your home internet connection and try again. Ensure that all of your satellite feeds are still connected at the satellite dish and tighten any loose connections. Choose another channel feed: Please tune to a different channel. Detach the power cable from your TV box. Attention! From blackout notifications to lost signal messages, error messages may appear for a number of reasons. Call Forwarding Always Deactivation 73: Lift telephone handset and press 73. Check the Service Updates & Outages page. Reseat the cable. When we attempt to go to Shaw on Demand, we get error code 64417! The receiver should boot up properly in less than 90 seconds. We are having trouble reaching the Shaw On Demand servers. This may be because you have selected an asset which is out of window (e.g. It may be included with a channel you do not subscribe to,or may not be released yet. Please verify your connectivity and try again later. Generally, waiting a couple of minutes and trying again will resolve. Due to viewing area restrictions and/or agreements with sporting leagues such as the National Hockey League (NHL), this program is not accessible in your viewing area. You are connected to your voice mail retrieval menu. Reseating adjusts how the coaxial cable is connected to the device and wall outlet. If reseating the cable didn't solve your issue, read the Shaw TV Troubleshooting FAQ. Please try again later. Enter phone number to which calls are forwarded. I bought a new PC but only comes with a very limited edition of Word, and no Outlook and Power Point, and other aspectsneeded. Craftsman 11312650 power tool parts - manufacturer-approved parts for a proper fit every time! If you are experiencing a very heavy rainfall or notice very thick storm clouds directly in front of your dish, please wait a few minutes for the clouds to pass and your signal should return shortly. The errors can be triggered by issues with signals, cables, service availability, and issues with your account. An unexpected VOD error has occurred. © 2020 Shaw Satellite G.P., All Rights Reserved. Replace telephone handset. Replace telephone handset. We are unable to start playback as connections from this IP address are not permitted. This commonly indicates that you have lost your satellite signal temporarily. Your satellite dish has moved or become blocked and is no longer picking up signal from the satellite.
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