Try this email from above, firstname.lastname@example.org they did email back also. They maybe able to help if you are American.Good luck and message if I can help or direct. PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Regards,HD Tech. has jurisdiction over more than 15,000 kinds of consumer products used in and around the home, in sports, recreation and schools including: Regardless of the model, microwave ovens have a similar device, and often suffer from the same typical faults. Sorry to hear that! Step 1: If your ... May 2009, your unit is affected. Well cooking Christmas dinner today (2015) and good thing I was in the kitchen or no more house. As a result, there is some small possibility that an installation bolt can contact the terminal on the capacitor of the ventilation motor on some installations. If your unit is affected in Step 1, the next step is to check the cooking guide label located on the top left of the door frame when the door is opened. Expands Recall of Thermador Built-In Ovens Due to Fire Hazard, Samsung Over-the-Range Microwaves Recalled Due to Shock Hazard, Frigidaire and Kenmore Smoothtop Electric Ranges Recalled Due to Fire Hazard. The circuit board is now bad, as is the heating element...so basically our 3 year old oven is also now garbage. This post has been flagged and will be reviewed by our staff. Find answers to service and warranty questions or how to contact Support. If your unit was produced in June 2009, your unit may be affected by this recall. The U.S. Consumer Product Safety Commission (CPSC). I got it out but now a three year old stove is garbage! Compare the symptoms of the malfunction of your equipment with the list of the most common malfunctions, which is listed below. Not a lawyer but many years in legal services. Solved: I have a two year old oven/range, model NE59J7630. On some units, a capacitor may have been inadvertently put in the incorrect location. Here the CSA may need to look into it. I was preheating my oven and I heard a loud noise in the kitchen and walked in to find the back part of my Stove on fire. Samsung extended my warranty by two years to come out and a repair person is coming next week. If we can be of any assistance, please reach out to us at email@example.com and provide your model and serial information and any transaction numbers you may have. The following model and serial numbers are included in this recall: August 27, 2009 Frigidaire and Kenmore Smoothtop Electric Ranges Recalled Due to Fire Hazard I can NOT get any help from Samsung. anybody else have their oven burn up due to electrical fire? All submitted content is subject to our. In some circumstances if the power cord is connected to an ungrounded outlet, there could be a remote risk of shock. Please try again now or at a later time. The display recently started flickering but it seems to work fine otherwise. If you cannot locate your Over-The-Range Microwave model and serial number, please. Links to software updates, manuals, specifications, and answers are … Solved: I have a two year old oven/range, model NE59J7630. If you believe this post is offensive or violates the. If your unit was manufactured in July 2009 or later, your unit is not affected. Home Appliance Support helps users troubleshoot common issues. We heard a loud buzz/pop and then the breaker tripped. Sorry, there was a problem flagging this post. * only certain units during this production date are affected. No fires that we were aware of but when a service tech came out yesterday, he found numerous wires that had evidence of burning/melting. I just had to prove I bought it from a store. - 704715 - 3 If you are new to the CNET Forums, please read our CNET Forums FAQ. I have been getting the run around from Samsung. This is obviously a major issue and someone will die as a result. Live chat put in a ticket for me because it was a curcuit fire then I was contacted. Look on the back, there should be a sticker. I am ready to file a class action law suit. Please remember to be considerate of other members. The recalled Over-The-Range microwave ovens were sold under Samsung brand name. Samsung microwave ME18H704SFS, ME16H702SES, SMH1816S, SMH9187ST troubleshooting I would have not know it was a defect and thought it was from me cooking. ALL RIGHTS RESERVED. Quickly grabbing everything off the stove I yanked it out, pulled the plug and put out the THREE fires. © 2020 CNET, A RED VENTURES COMPANY. Samsung Microwave Recall On November 5, 2009, the U.S. Consumer Product Safety Commission and Samsung Electronics America Inc. announced a voluntary recall of approximately 43,000 Samsung over-the-range microwave ovens, citing a potential shock hazard. Look on any electrical device that plugs in.If have questions or need help I will try my best. It just happened to me 8 days ago. They are finding parts and service. Washington, D.C. - In cooperation with the U.S. Consumer Product Safety Commission, Samsung Electronics Co., Ltd. is voluntarily recalling certain over the range microwave ovens. Try first line chat or samsung and ask for customer relations. Walmart's best early Black Friday deals: $99 AirPods, $49 Instant Pot and more, $99 AirPods and other early Black Friday deals available now, Best Buy's early Black Friday sale: There are still discounts on TVs, laptops and smart speakers, Follow this discussion and email me when there are updates, Car Parts, Gadgets, & How-to's - Roadshow.