It took a while to explain that it was not just the panel being replaced, but the whole door.... And the supplier that manufactured the door no longer supplied them the door. Also - we bought 3 windows from another company (Diamond Windows) and they all came with insulation. No more Pella for me. Bought French style patio door and window 8 years ago in 2012. I leave him a voicemail. I schedule a 3rd consult online about 2 weeks later. Browse through ratings and reviews for each product we offer to determine which window or door is right for your home. My old Pella windows will certainly be replaced with windows that are NOT Pella. Hear from Pella customers from across the United States to learn about the windows or doors they purchased and what stood out during the installation process. Pella products are backed by some of the strongest warranties in the business. It has been terrible dealing with this company from day 1. They bought 25 windows from Pella. Note that this door was mounted on my front porch with a very deep overhang. No matter your style, there is a white entry door to complement your home. Â© 2020 Pella Corporation, All Rights Reserved. I asked him why this was not researched and he did not have an acceptable answer other than the new door is supplied by a different manufacturer. And they came without many parts. Pella said it is not under warranty any longer, and will send someone out to fix it, for $177, the hourly rate. See reviews below to learn more or submit your own review. Pella products are backed by some of the strongest warranties in the business. Get connected with a professional near you on HomeAdvisor. Despite these facts, they are unwilling to cover the actual costs of repairing the damage they were totally responsible for causing. Panel Styles. I am Extremely disappointed! I call back a few minutes later, confused, because my appointment is at 6:30pm, not 10am. Â© 2020 Pella Corporation, All Rights Reserved. How do I know I can trust these reviews about Pella? (That are so so much more expensive and I will never buy from). To close you need to pull the door tight up to the frame and lift the handle. We value your privacy. This past spring, 6 years after the window installation, in the process of renovating a bathroom, we discovered that two sets of windows had not been properly sealed and water had been leaking into the insides of the respective walls ever since. Get buying tips about Windows and Doors delivered to your inbox. Pella builds aluminum-clad wood windows, vinyl windows and fiberglass windows Pella will also customize products to meet customers’ needs. I schedule 2nd consult online again. Took 5 calls to Pella only to be emailed that they will send handles since door is on warranty, called again month later when and they said that have not send handles because those are not on warranty and send me to a repair shop which charges $250 for a visit. Customers can watch videos or read blogs to help them get design ideas and get started purchasing doors and windows. I look forward to using pella and recommending to friends' contractors in the future. They also used private bathrooms when a contractor's bathroom is available. Within a few months, one of the triple windows began to leak water and their installer had to return to fix the problem. Now when they age out, they have to be special ordered at DOUBLE the price we used to pay. Enjoy reading our tips and recommendations. I call again, provide my confirmation number from their website, they can't find me. I do not blame the service person, but the company that does not invest in maintaining good records and methods to take care of their customers. Asking the homeowners association if we can replace with more reliable Andersen windows, which continuously produces its products. The consultation for window installation was professional. Window requires lot of force to slide up and down from the beginning. Customers can schedule a service visit online if they need help with their products. Add that up with the 130 other homes with the same windows. He was planning to just leave the door without any hardware and it was up to me to replace. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner. Pella has a 90-year history of designing and building high-quality, energy-efficient windows and doors. I realize after a few days I never got an email confirmation so I call about 4 different numbers trying to get someone to help me. Let us help you find a solution to the problem you're having. Pella not only sells energy-efficient products but also constantly tests new products and new technology to make products even more sustainable. We’ll start sending you the news you need delivered straight to you. The installer admitted that they are defective but no longer under warranty. I get rescheduled on the phone and at 10am on the day of my appointment I get a call from Gary to say due to a scheduling conflict he has no one for my 10am appointment. They did send someone out to fix it. No one could find my appointment. Our optional, factory-installed integrated security sensors monitor the status of your door while preserving its beauty and warranty. I wish they had just gotten a more reliable brand in the first place. Installation and service help: They dripped urine on the floor and left the seat up, as well. Our content is intended to be used for general information purposes only. Despite one of their store managers AND their current installation manager acknowledging the error in their installation, the Monroe, Connecticut store has disclaimed responsibility for the repairs based on the "expiration of their warranty period". Although I asked I haven’t heard from them regarding the seal and the head expender for the 25 Windows I sadly ordered from Pella. We signed contract to have windows installed in October and was informed that the date would be moved up to November. We value your privacy. 2 years later I’m still fighting to get someone to service them as I was notified by the company that there is 4 large windows installed without glass blocks. Maybe it is better to buy cheap Chinese which will last a year or two and then replace with new? Users can create a custom door or window using this company's online design tool to choose materials, colors, shapes and sizes. They started failing apart. Impact performance option is also available. Had we not discovered the leaking as a result of the renovation, further damage would most certainly have occurred and the walls may eventually have fallen apart from the damage. A link has directed you to this review. Now, 13 months later, it is again not closing. Or create contrast by pairing these doors with a dark paint color. Not the case. While we disagree with the store as to the length of the warranty period in the first place, and while the damage was DISCOVERED (fortunately) after their claimed warranty period, the damage resulting from their faulty installation did not occur AFTER the expiration of ANY warranty period. Okay, 15 years of good use, but then Pella basically decided not to make this style of window as part of its product line. Then I was charged an additional $175 for an hour of labor. This is a typical instance of poor customer service. And they cost 50% less than pella. Also the way Diamond's window locking the net is so much better than Pella windows. Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. We had to spend thousands of dollars repairing the walls, including the removal of the outside stucco. In 2014, Pella Windows in Monroe, Connecticut installed several windows in our house in Redding, Connecticut. Or, he could leave the door, replace mine and come back once I supplied the hardware or bought from Pella. After about 15 years the bottom sashes of our windows just deteriorate and soon nothing holds the window pane in place. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Instead, it occurred on the date of installation (well within any warranty period). Thank you, you have successfully subscribed to our newsletter! We built a brand new house in 2018. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. View all product information. Pellaâs curated portfolio of front entry doors, with the most desired colors and glass styles, ensure your stylish new entry door complements other aspects of your home. Can replace with more reliable Andersen windows, which continuously produces its products using Pella recommending... Home monitoring, uncompromised quality and enhanced security and privacy sure I made a good to... New front entry door ratings and reviews for each product we offer to determine which or. 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