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can a seller reopen a closed case on paypal

Please read our Community Rules and Guidelines, I have been told to go to closed case and click on appeal,but no appeal is on the page tired of being sent round in circles I just want my money back. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). New to the community? Since the Case got closed automatically and that their customer service is unreachable now because of the Covid-19 crisis situation. What can I do now? What can I do now? I started a dispute for this, unfortunately when Aervideo replied through PayPal about this, we were in Africa and could not access internet to reply or keep the dispute open so it was closed. Several messages back and forth with bad buyer. Can I close my dispute or claim since it shows ... - PayPal The merchant never responded to PayPal. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. For a better experience, please enable JavaScript in your browser before proceeding. You are fucked if you sent it to some other address. I can't open another case. They already closed it twice in my favor. I finally refused , and he opened a case for "wrong size". Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options. New to the community? It looks like PayPal closed it again in my favor. Most probably you'll lose the claim this time since its filled by the credit card company this time! In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed. Click ‘Appeal’ under 'Action'. Please read our Community Rules and Guidelines. It’s more like they won’t re-open it. Its now 2020, so if you want information on how to appeal a fake tracking number supplied by a scam Chinese seller then feel free to ask nicely without swearing. It’s more like they won’t re-open it. https://www.blackhatworld.com/seo/bhw-are-hiring-social-link-building-seo-specialist-wanted.1272628/. About 8 months ago I opened a case against a ebay-seller because he didn't shipped my item. It's not me who scammed him of his money. Weirdness. Facebook (AU): https://www.facebook.com/paypalau/, Facebook (US): https://www.facebook.com/paypal. Visit the PayPal Business Resource Center. What can Paypal do to help me? No more, if you open a case here, you can't open a case there. Well so far Paypal has been closing the case for me. Something similar happened to me. thats BS. Buyer can now open case with Paypal AFTER Ebay closes in seller favor?!! It's not my method, it's PayPal's system. By browsing this website, you consent to the use of cookies. Had a no return listing. Unfortunately you can't reopen a closed case however, you can appeal the decision: https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=1204664&m=SRE. Best of luck. They can make refunds through holds. Probably not going to help much, but at least you have another way to vent your frustration. Welcome! ©1999-2020 PayPal, Inc. All rights reserved. Someone on his end either stole his card and used it, or he's trying to scam me by claiming he didn't authorize the charge even though he has the item now. If he wants to ship back the item to me, and get a refund, I don't see why that is a problem? I made a purchase on the 24/11/19 and have not received the goods through Aervideo. And secondly some people don't get a card statement for about 50 days so that's not going to be something that can be argued. I filed a claim for a refund against a merchant who never had the item in stock. That was the first time I ever opened a case, so I just thought that was all I had to do.. Contact customer service to ask if you can reopen dispute but no guarantees because timely response is part of maintaining buyer protection. I sent papal to emails and no reply back about case that I closed regarding a software company that lied after i  closed the case, It needs to be reopened  and this company investigated. Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. Well i'm the that closed it relying on the companies good faith & made a mistake thinking i could just reopen it or file a seperate dispute but I'll try your method thanks. I didn't know that I had to escalate the case, so I didn't took further actions. It's probably a scam, but more likely you will win 100% if the item was sent to the billing address of the credit card. Your best bet might be to give Paypal a call and see what is going on. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If someone stole his cc or someone used without his authorization, how is that my fault? They are a scam. Probably not going to help much, but at least you have another way to vent your frustration. down with corporations. I have tried to open a new dispute for the item in an attempt to find a way to claim for the postage but I just keep getting a message saying that I have already opened a dispute for this transaction. Jul 21, 2015 9:28:21 AM. The merchant, Impala Bob’s, refuses continued requests to process a refund. Generally, the decision made at the conclusion of a buyer claim is final and can only be appealed if, can you please help me this buyer is fraud need my moneyback item ship instant via electronic loads or prepaid cards   Unauthorized Payment Details. Did you send the item to his verified Paypal address? I mean is his Paypal verfied? Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. Learn more in Community Events. If that fails and you paid with card, dispute through card issuer instead. If you lose a dispute you can still do a charge back with your credit card company. The merchant never responded to PayPal. Where do I go from here. If you fail to do so then it will automatically close. I want to call as soon as possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Case claim closed decided in sellers favor. You are viewing the PayPal Community Archives. So what if a credit card company decides to file a counter-claim on the buyer's behalf? They told me my case was denied and closed. Buyer admitted several times he was wanting to return for reasons of buyer remorse. About 8 months ago I opened a case against a ebay-seller because he didn't shipped my item. What can Paypal do to help me? As far as I know, the single most important evidence you need to win the case is provide tracking number and proof of delivery. all in favor of filing a class action lawsuit against paypal . So your seller blatantly lied to you knowing full well once the case was closed it would be considered resolved and unable to be reopened and the seller wouldn't be forced to refund. I picked the first option amount of 2,660 JPY and I wanted a full refund of 26,660 JPY. If he paid through paypal using a debit / credit card he can still charge back using his credit card company after losing the dispute through paypal. Provide information for your appeal. This content may be old or outdated. ©1999-2020 PayPal, Inc. All rights reserved. By browsing this website, you consent to the use of cookies. The swearers are not. That information and link was posted in 2018. Please read our Community Rules and Guidelines. Very unlikely I will ever longer be using PayPal for purchases through … No help - just pushes you back into the loop getting no where - sorry. I have since contacted the supplier by email as you suggest but no answer, we cannot reopen the dispute and we paid quite a bit for goods still not received. Click ‘Resolution Centre’ near the top of the page. I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad! if the seller simply replies, "weve sent the product," paypal takes that as gold and side with them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I picked the first option amount of 2,660 JPY and I wanted a full refund of 26,660 JPY. reopening a case is a loop of garbage. PayPal sent me an email that went to my spam/junk folder and by the time I saw it it had expired. You must log in or register to reply here. Log in to your PayPal account at www.paypal.co.uk; Click ‘Resolution Centre’ near the top of the page. Once a case is closed,it cannot be re open. The card issuer filed another counter claim on Aug 6 and it's still under review. They are pretty shonky these guys and should not be able to operate through PayPal. New to the community? Yes, with the split, buyers will be able to open a dispute with PayPal even if the lose a claim with eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

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