Kay B. I am a returning customer to Smallbone. After they got my bank details, they took £5k from my account without permission. My first experience was great and the wow factor was definitely delivered. I found that Smallbone have an excellent reputation for a reason. Customer experience is terrible, it's not value for money. That's more the budget for the whole project. Delivery was 1 month delayed and is still not installed. Smallbone Kitchens standout out the world over. We're planning to move out kitchen to the room behind the living room and knock through (not take the whole wall down, a double width door though). Their designers are inspired, talented and respond with a truly bespoke solution that fits the environment they are working with and the brief you give them. Lois, Purchasing a kitchen can be a stressful experience. We had bought a Smallbone Kitchen and spent around £125,000. I suggest a good modern ook good quality kitchen. Got my kitchen re-modeled using them and the results have been great, The consultants and designers were helpful and gave the best guidance to improve the kitchen look and feel. When I had our project quoted using a local custom cabinet builder, the price came in over $15,000, and that didn’t include installation. Smallbone Kitchens standout out the world over. The quality of the end product is some of the best in the world with huge attention to detail, a truly high end look that lifts your home to another level and a standard that you know will last for many years. Customer experience is terrible, it's not value for money. Ask the experts from the BEIS and EST here - £100 voucher to be won, Share your tips for making learning fun for your children with VTech - £100 voucher to be won. I like the look of one of their range. Smallbone Kitchens. Porcelanosa: This 30-year-old Spanish company has made huge inroads in the high-end kitchen cabinet industry. On design, they offered fixtures that weren’t matching (brushed nickel with chrome), no advice on colours (“choose whatever you want”), and couldn’t advise on in-cabinet lighting. We're north (but central) london so would appreciate the carpenter details. so we are now arresting people NOW Shocking, How do you relax when you have 10 minutes to spare? Ours is one of the "Heritage" ones, in oak. This was an extremely poor experience; they demand all money before anything is delivered, their communications are poor, the details missed out on, the selection of tops/surfaces limited. When we went back to them to get small repair work done they chose to hide behind their parent company's bankruptcy. There seems to have a marked reduction in product quality and a disregard for design, feels like a very strong focus on simply maximising profit at the expense of the customer. They are better than wickes but we're not there yet. They provided incorrect materials and the outdoor kitchen was built with indoor materials so it all rotted and had to be replaced. but I've no idea if we could afford it.We've a budget of around Â£20-25,000 including appliances. Its a contemporary home with warmth....It was very important for me to pick a kitchen that was right for the open concept plan since it would be seen from everywhere. A meticulously planned and handcrafted space created for living, relaxing, entertaining and dreaming, each is a close collaboration between designer and client, precisely tailored to your tastes and requirements from an almost infinite palette of materials and finishes. New private equity quest for “profit above customer” means should avoid! Build quality is poor. Would we be bankrupted by a Smallbone kitchen? We had Smallbone advise, design, make and install our kitchen and pantry. At the same time they're chaising 100% pre-payment, and I'm not sure they will deliver. We looked (briefly) at Smallbone, but ended up with a Stoneham kitchen. This put me off smallbone, I must say. And all they say is sorry. We believe that so long as the Smallbone brand is alive they owe it to existing customers to honor the obligation which they took. I am pleased to hear your returning experience was even better than the first time you dealt with Smallbone. Smallbone did not complete the kitchen they were contracted to build. It does all depend on the fitters, though - so I would be inclined the find them first, by recommendation if at all possible. Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox, www.mumsnet.com/Talk/property/a2255734-Smallbone-Kitchen-Disaster. Terrible company. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. We had bought a Smallbone Kitchen and spent around £125,000. Not only is my smallbone kitchen timeless, but it looks like pieces of furniture. If you want a 'hand built' look I've used Unfitted Kitchens - they do lots of free standing units as well but the b uilt in ones get delivered and you would need a builder to fit them. On design, they offered fixtures that weren’t matching (brushed nickel with chrome), no advice on colours (“choose whatever you want”), and couldn’t advise on in-cabinet lighting. We likely have a couple of non standard size gasps where we'll want to build in cupboards / drawers to fit that are still in the kitchen style. I have nothing negative to say, Im as happy with the kitchen today as I was on the day it was installed. But what made me return is the after service from Smallbone I feel they care and help you with all aspects from the beginning until completion. Um...not sure I can remember! Especially when the financial outlay is not insignificant. No escalation policy on complaints, and no compensation either. I can't recommend to anyone to work with Small Bone, there're other providers on the market. I've also used antique pine cupboards in mine for a country look. Extremely disappointing experience working with the “new” Smallbone (our initial contract was pre-administration with the “old” Smallbone). We chose Smallbone over other companies because of their assurance on guarantee. We had Smallbone advise. The group’s … It's more finding a range with options and/ or designers prepared to think through the detail of where appliances, cupboards, drawers etc should go and how to make best use of gaps left. I felt the whole team wanted the best for me and were in my side.Classy company, five star product, thrilled client. After they got my bank details, they took £5k from my account without permission. I ordered dressing room with Small Bone, even though they were highly overpriced, double the price than other providers with equal quality. I found that Smallbone have an excellent reputation for a reason. Promise endlessly to get things fixed but never do, just one excuse after another - and you have to chase to find out. - Studio C New York, I recently built my dream home. Our first experience with Smallbone was around 5 years ago when I worked with them to design and then install a complete kitchen in my town house. I ordered dressing room with Small Bone, even though they were highly overpriced, double the price than other providers with equal quality. Designer was completely impractical,the finishes were so bad the snagging had to be done five times and they made such a tight fit for the vent it has broken down three times! We had some work that needed to be done by small bone because it was very little we decided to wait until we encountered other issues. Was actually told by a manager that they expected installation issues which was why they didn’t want the cost of a warranty. When we went back to them to get small repair work done they chose to hide behind their parent company's bankruptcy. Will see if I can find it for you. Price range for stoneham, stealth? I think your budget is way below Smallbone. Some of the best design and quality available worldwide. The quality of the kitchen and appliances (Wolf & Sub Zero) was outstanding and when we recently moved we were very disappointed to leave it behind.Now settled in our new home one of the first things we have done is work with Smallbone again on a new kitchen. Smallbone did not complete the kitchen they were contracted to build. The quality of the kitchen and appliances (Wolf & Sub Zero) was outstanding and when we recently moved we were very disappointed to leave it behind.Now settled in our new home one of the first things we have done is work with Smallbone again on a new kitchen. We had some work that needed to be done by small bone because it was very little we decided to wait until we encountered other issues. I used this company/designer though they were under a different name at the time (15 + years ago) I can still remember being very impressed by the ideas and things I hadn't thought of. I think they average around the £60k mark. I felt the whole team wanted the best for me and were in my side.Classy company, five star product, thrilled client. On quality, was shocked when heard from several employees (including the CEO) that they no longer trusted their product enough to offer a warranty on exports, discontinuing the previous 25 year warranty they had previously contracted. The head designer Jai has understood exactly what we wanted to create and helped enhance it even more. See more ideas about Smallbone kitchens, Kitchen design, Kitchen inspirations. Kay B. I am a returning customer to Smallbone. Smallish room as London house (about 3.5 x 4.5 metres)Would we get laughed out of the shop. Classy company delivering a five star product, Dear customers please don't work with Small Bone. I am seriously considering organising consumer representation to protect our consumer rights or atleast force the company to stop using the old Smallbone's brand. They are using the brand to get new business and new clients will be oblivious of the defaults on guarantee. © 2020 Trustpilot A/S. John Lewis the department store in my case. But maybe once we've figured that out for ourselves we could push them on getting halve sizes and those smaller pull out thingys etc to use the space well etc.No don't particularly want Smallbone style. Promised kitchen would take 5 weeks to install, but 5 months later still not complete.
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